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© 2008-2018 The Pan Flute Store

Frequently Asked Questions

What are my payment options?

We accept all major credit cards and Paypal

It is secure to buy through this website?

We process payments through secure payment gateways (Paypal for direct payment and Stripe for all major credit cards). Both (Paypal and Stripe) are secure platforms that ensure buyer's protection. Please refer to these links for specific information:

Is Paypal safe for buyers? 

Stripe Dispute Resolution & Refunds

 

How much does shipping cost?

Shipping will be calculated at checkout before payment. You can add an item to the cart and use the checkout to find how much shipping would cost to your country for a determined product.

Do you ship to my country?

YES! we ship WORLDWIDE from USA. Shipping costs and delivery times vary depending on your location.


How long does shipping take?

We inspect the instruments before shipping, so your order will be shipped 1 day after payment. We work Monday through Friday except holidays. We are located in Stockton, CA, United States and shipping to the continental US usually takes less than 7 business days. For international orders please allow up to 20 business days for delivery depending on your location.

If I buy from outside US, will I pay custom taxes?

Orders shipped outside of the United States might be subject to import taxes, customs duties, or fees levied by the destination country. The recipient of an international shipment might be subject to  import taxes, customs duties or fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the buyer; We have no control over these charges, nor can we predict what they may be. 

Can you write a lower value for my item and say it is a gift in the international customs form?

Yes, we will mark your order as a gift if you request it.

Do you accept returns?

Yes, we accept returns within 14 days after the item is received by the customer. The item must be in perfect condition. We will issue a full refund (Items value + Initial shipping cost) or coordinate an exchange with you. We do not charge restocking fees. The shipping cost for returning the item must be fulfilled by the buyer. 


How can I return an item?

Please send us an email first and then send the item back to:
3768 West Benjamin Holt Dr. Apt. 15
Stockton CA 95219
United States

Do you make custom orders?

Yes, we make custom orders. Please contact us with the characteristics of the instrument you want at panflutestore@gmail.com

Why should I buy?

- We are a company that has been in the musical instruments business since 2008.

- Currently we are the most important woodwind musical instruments providers and manufacturers from South America.

- We offer permanent support in any question related to your instrument or the transaction.

- We are a specialized store, you can find specialized accessories to maintain and take care of your instrument.

- All of are products are made with selected materials from Peru.

- Our payment platforms are 100% secure which ensure buyer's safety.

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